mehack

If you get a chance, Wagamama is definitely worth a quick lunch or dinner visit — not necessarily for the food (although the Zagat ratings aren’t too shabby), but just to experience a shift in restaurant efficiency. Something that I usually wonder about while sitting in a restaurant is the restaurant’s scheduling technique.  How do they get the kitchen to get appetizers to come out first (and together), and have main entrees appear simultaneously (and warm!).  To further “mix it up”, all this has to happen while factoring in the time it takes for the waiter to get from a table to the kitchen with an order (while not getting sidetracked), from my table to the register, back with the credit card at the end of the meal, etc.  The whole dance makes my head hurt.

Wagamama, instead, throws that all out the window.  Their focus is on two things, and two things alone: food and time.  There is no need to worry about ambience (its all really simple), and there aren’t any tables that can fit certain sized parties to avoid the problem of having to have large groups wait.  All waiters, armed with 802.11 devices, take your order at the table, and beam those directly to the kitchen.  The notion of “appetizers” are gone and are replaced by “sides”, to remove the need to get those to the table first.  When the food is done, it is brought to your table immediately.  And finally, when your check is to be paid, you swipe your credit card right there at the table and you can keep your eyes on it at all times.

I guess what Wagamama exhibits is a focus on what’s actually important — food and time.  I love the notion that they’ve removed everything else from the equation and can make sure they really deliver on those.